Terms and Conditions

Altas Drive is a Novo Lab & Setsgo product: a joint venture between Setsgo (Pty) Ltd, registration number 2023/098551/07, and Novo Lab (Pty) Ltd, registration number 2012/027984/07.

• Your booking and payment are made through Novo Lab (Pty) Ltd, of Ground Floor Waterstone Building Stonemill Office Park, 300 Acacia Rd, Darrenwood, Randburg, Gauteng 2195, South Africa, which runs the booking platform and collects payments for the venture ("Altas Drive", "we", "us").
• Your vehicle and driver are provided by a vehicle owner sourced, vetted and listed by Setsgo (Pty) Ltd. Every listed vehicle and driver must hold the licences, permits and insurance the law requires, and it is the owner's responsibility to keep them. Setsgo checks the vehicle licence disk and the driver's licence and professional driving permit before the vehicle is listed, and no vehicle is given to a customer unless passenger liability cover is in force for it.

These terms apply to every booking made on this site or by WhatsApp. You accept them when you pay a deposit. The terms that apply to a booking are the ones in force on the day it was made.

We email you at every step: when you book, when your price is confirmed, when your deposit arrives, when your car and driver are confirmed (with your driver's name, number and the vehicle registration), when the balance is due and when anything is refunded. Please check each email and tell us straight away if anything in it is wrong. Your booking page, and the Track a booking page, always show where your booking stands.

We provide a vehicle with a professional driver for the days you book. Every booking comes with our driver: we do not hire out a vehicle on its own. Each vehicle carries up to the number of passengers shown for it, and we cannot carry more people than it has seats.

The vehicle shown when you book is the class of vehicle you will get. If that exact vehicle is unavailable we will offer you one of the same class or better at the same price, or refund everything you have paid if you would rather not go ahead.

Prices are in South African rand and are per vehicle per day, never per person or per kilometre. The price shown when you book covers the vehicle, the driver, your driver's meals and accommodation wherever the trip goes, any extras you choose and every fee we charge. Two costs are not in it and are yours to carry, as set out below: fuel and tolls. Novo Lab (Pty) Ltd is not registered for VAT, so no VAT is charged, and we charge you nothing beyond the price you see.

• Each day you book is one trip with our driver. You do not book hours, and nothing is added for a long day.
• Extras such as a baby seat are shown on the booking page with their price, and are part of your total.
• Fuel and tolls are not in the price. You cover them yourself as they come up, directly, and they are never billed through us.
• Your driver's meals and accommodation are included in the price, wherever the trip goes. There is nothing extra to pay for them.
• Because you pay these directly, we do not quote, collect, mark up or refund them, and they never appear on your booking or your receipt.

• Cross-border trips are priced individually. An agent confirms the cost, the permits and the border insurance before anything is payable.
• Bookings longer than 14 days are priced by an agent before anything is payable.
• A quote marked as provisional is checked by an agent first. Nothing is payable on it until it has been confirmed.

The price you are charged is the one on your booking page when you pay. If we have to change a quoted price before you pay, we tell you, and you are free not to go ahead.

1. A 50% deposit holds your booking. Paying it does not yet confirm the trip.
2. We confirm your booking once a vehicle and a driver are assigned to it, and email you when we do, with the driver's details.
3. The balance is only ever taken once your booking is confirmed. We never take the full price for a trip we have not yet said we can do.

You can pay by card on our secure payment page, provided by our payment partner NjiaPay. We never see or store your full card number. Your card statement may show the payment as "Payment to Detour", the name of the group account our payments are processed through. By arrangement you can also pay by EFT.

We will never ask you by email, SMS or WhatsApp to pay into a new or different bank account. If you receive a message like that, it is not from us. Check with us before you pay anything.

• Cancel 7 or more days before your first day and your deposit is refunded in full.
• Cancel inside 7 days and the deposit is kept. It covers a vehicle and a driver held out of the fleet for you, which we can rarely book again at short notice.
• If you have paid the balance, it is refunded in full whenever you cancel.
• If you cannot travel because the person the booking was made for has died or been admitted to hospital, we keep nothing, as the Consumer Protection Act requires. Tell us as soon as you can.

To cancel, contact us with your booking reference. A card payment is refunded to the card it was paid from; an EFT is refunded to the account it came from. How soon a card refund shows on your statement depends on your bank.

Because we provide transport on a date agreed when you book, the seven-day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not apply (section 42 of that Act excludes it). The cancellation terms above apply instead.

If we cannot confirm your booking, or we have to cancel it for any reason that is not yours, we refund everything you have paid in full, whatever the date.

To change the dates, the vehicle or the trip, contact us with your booking reference. We will tell you whether the change can be made and whether it changes the price before anything is changed. A change to a new date is treated as a new booking for the cancellation terms.

• Your driver collects you at the pick-up address and time on your booking. For an airport pick-up, put your flight number and terminal in the note to the driver.
• Please be ready at the time you gave us. If you are running late or your flight is delayed, message us with your booking reference.
• Your driver will not break the law or drive unsafely, and may decline any request that would, such as carrying more passengers than there are seats.

• Every passenger must wear a seatbelt. Children must travel in a child seat suitable for their age and size, as the law requires; you can add a baby seat as an extra when you book, or bring your own.
• Luggage has to fit safely in the vehicle you booked. Tell us in advance if you are carrying a lot.
• Smoking and vaping are not allowed in the vehicle.
• You are responsible for damage to the vehicle caused by you or your passengers, beyond ordinary wear, and for cleaning costs if the vehicle is left needing more than an ordinary clean.
• Your driver may end a trip, and we may cancel the rest of a booking, if a passenger's behaviour puts the driver, other passengers or the vehicle at risk.

• You sign in with a link we email you. Each link works once, for a short time. Keep your email account secure, because anyone who can read it can sign in as you. We will never ask you for a sign-in link, a code or a password.
• A business account is opened by its owner, who may invite colleagues. Owners see every trip on the account and manage who belongs to it and its balance. Everyone on the account books on the business's behalf, and the business is responsible for the trips booked on it.
• Our team can see your account exactly as you see it, to help you. They cannot change anything in it from that view, and every time they look is recorded.

• A business account can hold a prepaid balance in rand, topped up by card on our payment partner's secure page or, by arrangement, by EFT. An EFT top-up is added once the money is in our bank account.
• The balance can be spent only on Altas Drive bookings on that account. A booking paid from the balance and refunded under these terms is refunded to the balance.
• The balance earns no interest and is not a deposit with a bank. Novo Lab (Pty) Ltd holds it for the account as collection agent for the venture.
• Unused credit is refundable. Ask an owner of the account to message us, and we pay it back to the card or bank account it came from.

• Cross-border trips need at least 5 days' notice, so the permits and border insurance can be arranged.
• Each passenger is responsible for their own passport, visas and any health documents the border requires. A trip delayed or refused at the border because a passenger's documents are not in order is not a cancellation by us.

Please check the vehicle before you leave it. If you leave something behind, message us with your booking reference and we will do our best to find it and arrange its return, at your cost for any delivery. We are not responsible for items left in a vehicle.

If you book for someone else, you accept these terms on their behalf and must make sure they know them. Please give their name and mobile number on the booking, so the driver can reach them on the day.

We plan every trip with care, but we are not responsible for delays caused by things outside our control, such as traffic, road closures, weather, border queues, strikes or acts of government, or for a missed flight or connection that results from them.

Nothing in these terms limits any right you have under the Consumer Protection Act, or our responsibility for loss caused by our own negligence.

If something has gone wrong, tell us first, with your booking reference, and we will do our best to put it right. If we cannot resolve it, you may refer it to the Consumer Goods and Services Ombud or the National Consumer Commission.

How we collect, use and protect the information you give us is set out in our Privacy Policy, which forms part of these terms.

These terms are governed by the law of the Republic of South Africa. We may update them from time to time; a booking is always governed by the version in force on the day it was made.

Speak to an agent

altas.africa/contact

Company

Novo Lab (Pty) Ltd, reg. 2012/027984/07

Address

Ground Floor Waterstone Building Stonemill Office Park, 300 Acacia Rd, Darrenwood, Randburg, Gauteng 2195, South Africa