Terms and Conditions

Altas Drive is a Novo Lab & Setsgo product. Your booking is made with Novo Lab (Pty) Ltd, registration number 2012/027984/07, of Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Rd, Darrenwood, Gauteng, 2195 ("Altas Drive", "we", "us").

These terms apply to every booking made on this site or by WhatsApp. You accept them when you pay a deposit. The terms that apply to a booking are the ones in force on the day it was made.

We provide a vehicle with a professional driver (a chauffeur) for the days you book. Prices are per vehicle per day and include the driver. Each vehicle carries up to the number of passengers shown for it, and we cannot carry more people than it has seats.

The vehicle shown when you book is the class of vehicle you will get. If that exact vehicle is unavailable we will offer you one of the same class or better at the same price, or refund everything you have paid if you would rather not go ahead.

Prices are in South African rand. Novo Lab (Pty) Ltd is not registered for VAT, so no VAT is charged. For a trip within the areas and vehicles on our rate card, the price is shown before you book and is the price you pay.

• Cross-border trips are priced individually. An agent confirms the cost, the permits and the border insurance before anything is payable.
• Bookings longer than 14 days are priced by an agent before anything is payable.
• A quote marked as provisional is checked by an agent first. Nothing is payable on it until it has been confirmed.

The price you are charged is the one on your booking page when you pay. If we have to change a quoted price before you pay, we tell you, and you are free not to go ahead.

1. A 50% deposit holds your booking. Paying it does not yet confirm the trip.
2. We confirm your booking once a vehicle and a driver are assigned to it, and email you when we do, with the driver's details when we have them.
3. The balance is only ever taken once your booking is confirmed. We never take the full price for a trip we have not yet said we can do.

You can pay by card on our secure payment page, provided by our payment partner NjiaPay. We never see or store your full card number. Your card statement may show the payment as "Payment to Detour", the name of the group account our payments are processed through. By arrangement you can also pay by EFT.

We will never ask you by email, SMS or WhatsApp to pay into a new or different bank account. If you receive a message like that, it is not from us. Check with us before you pay anything.

• Cancel 7 or more days before your first day and your deposit is refunded in full.
• Cancel inside 7 days and the deposit is kept. It covers a vehicle and a driver held out of the fleet for you, which we can rarely book again at short notice.
• If you have paid the balance, it is refunded in full whenever you cancel.
• If you cannot travel because the person the booking was made for has died or been admitted to hospital, we keep nothing, as the Consumer Protection Act requires. Tell us as soon as you can.

To cancel, contact us with your booking reference. A card payment is refunded to the card it was paid from; an EFT is refunded to the account it came from. How soon a card refund shows on your statement depends on your bank.

Because we provide transport on a date agreed when you book, the seven-day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not apply (section 42 of that Act excludes it). The cancellation terms above apply instead.

If we cannot confirm your booking, or we have to cancel it for any reason that is not yours, we refund everything you have paid in full, whatever the date.

To change the dates, the vehicle or the trip, contact us with your booking reference. We will tell you whether the change can be made and whether it changes the price before anything is changed. A change to a new date is treated as a new booking for the cancellation terms.

• Cross-border trips need at least 5 days' notice, so the permits and border insurance can be arranged.
• Each passenger is responsible for their own passport, visas and any health documents the border requires. A trip delayed or refused at the border because a passenger's documents are not in order is not a cancellation by us.

• Please be ready at the pickup point and time you gave us. Tell us as early as you can if your plans change on the day.
• Your driver will not break the law or drive unsafely, and may decline any request that would, such as carrying more passengers than there are seats.
• Luggage has to fit safely in the vehicle you booked. Tell us in advance if you are carrying a lot.

We plan every trip with care, but we are not responsible for delays caused by things outside our control, such as traffic, road closures, weather, border queues, strikes or acts of government.

Nothing in these terms limits any right you have under the Consumer Protection Act, or our responsibility for loss caused by our own negligence.

If something has gone wrong, tell us first, with your booking reference, and we will do our best to put it right. If we cannot resolve it, you may refer it to the Consumer Goods and Services Ombud or the National Consumer Commission.

How we collect, use and protect the information you give us is set out in our Privacy Policy, which forms part of these terms.

These terms are governed by the law of the Republic of South Africa. We may update them from time to time; a booking is always governed by the version in force on the day it was made.

WhatsApp

+27 73 187 4000

Company

Novo Lab (Pty) Ltd, reg. 2012/027984/07

Address

Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Rd, Darrenwood, Gauteng, 2195